Back in the office today with a lot to do before our open day on Saturday.
We had a trip to the knit and stitch show on Saturday and the coach wouldn't start for the homeward journey. The passengers were stuck at the Alexandra Palace for a lot longer than anticipated while another coach or mechanic were summoned.
We have a couple of very angry telephone calls and one very strong letter of complaint.
I can't go into detail here but a breakdown is unfortunate and annoying and I can understand people being upset but it is not done deliberately and we tried to resolve the problem as best we could at the time. Why is it that we receive a letter saying how the passenger has enjoyed many trips with Greys, but has never told us, and the one single time we have a mechanical failure the criticism is ferocious and aggressive and they are very quick to tell us?
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7 comments:
Its seems completely unfair and unreasonable for people to be so angry about a mechnanical problem, or any unforeseeable problem come to that. I am sure that all of your regular customers would agree that you always do your best in any problematic situation that arises. Its just a shame a small minority have to become so unreasonable. Keep up the good work Jamie.
I wonder if the `moaners` will go on anymore trips!!
I shouldn`t worry too much about the odd wingers James,all the many holidays and day trips we have had with you have all been brilliant, you certainly put the icing on the cake, (even to getting stuck in a little bit of snow and closing the Pass). There is only one coach company and that is GREYS COACH TRAVEL. We hope to have many more coach trips with you. Keep up the good work James and the Team.
Jamie, you will always get the small minority that have to moan but looking at the turn out that had at your open day on saturday i think you have far more passengers who have a positive image of your company than a negative. It does state in your brochure that you would like to hear feedback but perhaps the people who have a negative comment should remember that they are far more likely to be listened to if they state their complaint in a calm, and polite manner - rudeness gets these 'moaners' no where!!!!!!
Don`t let the `moaners` on anymore trips!!
Jamie, hopefully the moaners will feel embarassed when reading these comments. You never know you may get a apology from them.
We expected to read something from the `moaners`re their whinging!!!
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